What should I do if my order never arrived or it was damaged in transit? March 15, 2019 03:24 Updated Follow Please contact your Retailer and let them know and then send us an email at firstname.lastname@example.org. We’ll work with you and the Retailer to sort this out for you. Related articles I got a refund, but I haven't received my money? Why am I still being charged even though I sent back the items? What happens if my items were out of stock? I returned part of my order or I received a partial refund. What happens now? Why was my order declined?