Why haven't I received my items? March 15, 2019 03:24 Updated Follow While we don’t process your orders we try work with you to make sure everything smoothly. Please contact your Retailer and feel free to cc email@example.com for assistance. Related articles When will I receive my order? What's your contact info? I need to talk to someone. Why was my order declined? I got a refund, but I haven't received my money? What should I do if my order never arrived or it was damaged in transit?